Shipping policy

Delivery area

We accept orders for supported delivery addresses in the United States. International delivery is not currently offered. The delivery options shown at checkout determine whether we can serve your address.

If an order is placed for an address we cannot serve, we will contact you or cancel the order and refund any payment collected to its original payment method.

Standard shipping price

Standard delivery to supported United States addresses is free, with no minimum purchase amount.

If a different delivery option is available, its charge will be shown before you place the order. Mandatory shipping, handling, or service charges will not be added without disclosure after checkout.

Preparation before dispatch

Our usual processing period is 1–3 business days after payment authorization. Business days are Monday through Friday and do not include United States public holidays.

The daily order cutoff is 6:00 PM Pacific Time, equivalent to 9:00 PM Eastern Time. Orders received after that time enter processing on the following business day.

Holidays, high order volumes, and operational disruptions may affect preparation. Where an item is explicitly offered as a preorder, the shipment schedule disclosed on its product page or at checkout applies instead of the usual processing estimate.

Transit estimates

After processing, standard transit usually takes 3–7 business days. Combining normal processing and transit gives an estimated total of 4–10 business days.

These periods are estimates rather than guaranteed arrival dates. Weather, carrier disruption, holidays, and address problems can affect transit. If we cannot dispatch within a shipment period we have promised, we will communicate the revised timing and provide cancellation or refund options as required by applicable law.

Order messages and tracking

An order confirmation is sent to the email address entered at checkout. When a tracking number or link is available, we will send shipment information by email.

The carrier may not show movement immediately after a tracking number is created. Use the tracking link in your shipment email to view the carrier's latest information.

Checking or changing an address

Please enter a complete and accurate address, including an apartment or unit number when needed. Contact CS@htxsshop.com immediately if you notice an error. We will check whether a correction is still possible; an update cannot be guaranteed after fulfillment has started or the parcel has been dispatched.

Delivery problems

Contact us if a parcel appears lost, is substantially overdue, is marked delivered but cannot be located, or arrives damaged or incomplete. Include your order number and relevant details. Photographs are helpful when there is visible damage or an incorrect item.

We will investigate with the carrier or fulfillment provider and explain the appropriate next steps. A tracking status does not, by itself, remove any consumer rights that apply to an undelivered order.

Customer support

Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed on Saturdays, Sundays, and United States public holidays. We aim to reply within one business day.

HTXSshop
2718 Belleau Wood Dr
Lexington, KY 40517
United States
Email: CS@htxsshop.com
Website: https://htxsshop.com