Privacy policy

Scope and contact

This policy explains how personal information is handled in connection with https://htxsshop.com, its checkout, orders, and customer support. HTXSshop is the store name used for these services.

HTXSshop
2718 Belleau Wood Dr
Lexington, KY 40517
United States
Email: CS@htxsshop.com
Website: https://htxsshop.com

Information connected with your use of the store

The information involved depends on what you do on our website. It can include:

• Contact and delivery details, such as your name, email address, telephone number, and billing or shipping address.
• Purchase and service records, including products and options ordered, transaction references, payment status, delivery updates, returns, and refunds.
• Account details if you choose to create an account, together with information needed to authenticate access.
• Messages, attachments, and other information you choose to send to customer support.
• Technical and browsing information, such as an IP address, browser and device characteristics, session identifiers, pages visited, and cart activity, as collected through the store and its enabled services.

We receive information from you, from your interactions with the storefront, and from providers involved in processing your order or operating the store. These may include Shopify, payment processors, carriers, and fulfillment services.

Why information is used

We use information to provide the services you request, including taking payment, preparing and delivering purchases, answering questions, and handling order changes, returns, or refunds.

Information is also used to maintain and secure the storefront, check potentially unauthorized transactions, keep business records, resolve disputes, meet legal obligations, and improve how the store works.

Where marketing or advertising services are enabled, information may be used to deliver permitted communications, understand campaign performance, or provide relevant advertising, subject to applicable consent and opt-out requirements.

Payment processing

The payment methods offered at checkout are handled through Shopify and the applicable payment providers. They process the payment details necessary for the chosen method. Our order records may include a payment status, transaction reference, and limited payment information made available by those providers.

Please enter payment credentials only through the checkout or the payment provider's authorized interface. Do not send card numbers, passwords, or security codes by email.

Cookies, analytics, and advertising tools

Shopify and enabled storefront services use cookies or similar technologies to support functions such as keeping items in a cart, remembering preferences, securing a session, and completing checkout.

If analytics or advertising integrations are enabled, they may also use cookies, pixels, or similar identifiers to measure use of the store or advertising performance. Nonessential technologies are subject to the choices and consent requirements applicable to your location.

Use the privacy controls displayed on our store, where available, to manage relevant choices. You can also adjust browser cookie settings, although blocking essential cookies may affect checkout or other features. Browser settings alone may not control every form of advertising-related data use.

Recipients and service providers

Information is disclosed as needed to organizations helping us provide the store and fulfill orders, such as Shopify, payment providers, carriers, fulfillment providers, communication services, and security providers. Enabled analytics or advertising services may also receive relevant information, subject to applicable privacy choices.

We may provide information to professional advisers or disclose it where necessary to meet a legal requirement, respond to valid legal process, protect rights or security, or address fraud. Information may also be involved in a legitimate business transfer, subject to applicable protections and notices.

Shopify's role

Shopify supplies the commerce platform used for this store and processes information in connection with hosting, checkout, transactions, security, and related services. Its handling of information is also described in the Shopify consumer privacy policy at https://www.shopify.com/legal/privacy/consumers.

If Shopify Network Intelligence or another optional Shopify data service is enabled, information from storefront interactions may be used by Shopify for the functions described in its applicable privacy notices and our store's configured privacy disclosures. Any relevant consent and opt-out choices continue to apply.

Marketing choices

You may stop promotional emails by using their unsubscribe link or by contacting CS@htxsshop.com. Opting out of promotions does not stop messages needed to manage an order, refund, account, or security matter.

Your privacy rights

Depending on your place of residence, whether a particular law applies to our business, and any relevant exceptions, you may be entitled to request access to, correction of, deletion of, or a portable copy of personal information.

Some jurisdictions also provide rights concerning certain sensitive data uses, targeted advertising, or the sale or sharing of personal information. Advertising-related disclosures can fall within those legal definitions even when money is not exchanged.

To make a request, email CS@htxsshop.com with “Privacy Request” in the subject and describe what you would like us to do. We may ask for information reasonably needed to verify your identity or an authorized agent's authority. We will handle requests within the time required by applicable law. If a right to appeal applies, you may request an appeal by replying to our decision or emailing us with “Privacy Appeal” in the subject.

We will not unlawfully penalize you for exercising a privacy right. Where required by applicable law, recognized browser-based opt-out signals, including Global Privacy Control, will be honored for the processing to which they apply. Storefront opt-out controls, where provided, offer another way to express relevant choices.

Retention and security

We keep information for periods reasonably needed to provide services, maintain required transaction and tax records, handle support and disputes, prevent fraud, and meet legal obligations. The appropriate period depends on the record and why it is needed; a deletion request may be subject to lawful retention exceptions.

We use reasonable measures intended to protect personal information. No online service or storage method can eliminate every security risk.

Processing locations

Shopify and other service providers may store or process information in jurisdictions different from where you live. Applicable contractual and legal protections apply where required for those transfers.

Children

The store is intended for a general audience and is not directed to children under 13. If you believe a child under 13 has supplied personal information to us, please contact us so we can investigate and take appropriate action.

Updates and questions

We may revise this policy as the store, its services, or applicable requirements change. The date above identifies the current version. We will provide further notice where required. Privacy questions can be sent to CS@htxsshop.com or to the contact address listed above.