Refund policy

Requesting a return

Contact CS@htxsshop.com within 30 days of delivery if you would like to return an order or an item. Include your name, order number, the item concerned, and why you are requesting a return.

We will review the request and send the next steps, including the appropriate mailing address. A return must be arranged with us before the parcel is sent. An unsolicited return may be delayed while we identify it and check whether it meets this policy.

Condition of returned goods

For an ordinary change-of-mind return, the item must be unused and unworn, with its tags, original packaging, accessories, and other supplied components. You must be able to provide proof of purchase.

Use after delivery, damage caused after delivery, or missing components may affect eligibility for an ordinary return. These conditions do not remove remedies for faulty, misdescribed, incomplete, or incorrectly supplied goods or any rights provided by applicable law.

Return delivery and charges

Approved returns are sent by mail, following the instructions we provide.

If you changed your mind, chose the wrong item, or selected an unsuitable option, you are responsible for paying the return postage. We recommend using a service that provides tracking and keeping the posting receipt.

If the problem is a confirmed defect, damage on arrival, a missing component, or an item we supplied incorrectly, contact us first. Depending on the required resolution, we will arrange a prepaid return label or reimburse reasonable return postage where a return is appropriate. Do not pay for a premium return service without arranging it with us first.

There is no restocking fee.

Damage, defects, and incorrect items

Please report a delivery or product problem promptly to CS@htxsshop.com. Provide your order number, a description of the issue, and photographs of the item and packaging when available. We will assess the problem and explain the available resolution. A request for photographs does not restrict any statutory consumer remedy.

Receiving your refund

We will examine the returned goods after they arrive and email the outcome. Once the inspection is completed and the refund is approved, we will submit the refund to the original payment method within 5 business days.

Your bank or payment service may need additional time to make the credit visible. If you cannot locate a refund after the stated processing period, contact us with your order number so we can check its status.

Any refund amount and treatment of delivery charges or taxes will follow the circumstances of the return and applicable law. We do not impose a restocking deduction.

Exchanges

An exchange is not automatically reserved when a return is requested. Please contact us if you need a different item or option. We will explain what is available; returning an eligible item and placing a new order may be the appropriate route.

Canceling an order

Email us as soon as possible if you want to cancel. We will check whether the order can still be stopped, but cancellation cannot be guaranteed once fulfillment is underway. An already dispatched order may be returned if it meets this policy. If we cancel an order for which we have collected payment, we will refund the amount collected to the original payment method.